The package is shipped on the day of the order if the order is placed before 10am (UTC +2) (excluding weekends and holidays).
In periods of high activity, order preparation can take up to 48-72 hours.
You will be notified by e-mail as soon as your package is shipped and you will receive the tracking number of your order.
Some products can be put on sale in pre-order, the delivery date will be specified before purchase.
You can cancel a pre-order before sending it, it will be fully refunded: please contact us at https://help.r-pur.com/ in the dedicated section.
Delivery by UPS Delivery or Saver depending on the country of shipment: shipping costs will vary depending on the volumetric weight of the order.
Customs duties may apply depending on the country of origin, which are to be paid by the customer.
If the country chosen for the destination is not filled in: please contact us at https://help.r-pur.com/ in the dedicated section.
To be eligible for a return, your item must be of perfect quality and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
The washing bag can be returned only if it has never been used.
There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
A credit will automatically be applied to your credit card or original method of payment.
Please allow 5-10 business days for the refund to be processed.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at https://help.r-pur.com/
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at https://help.r-pur.com/
If the item was marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us at https://help.r-pur.com/ in the dedicated section.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable: if you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don't guarantee that we will receive your returned item.
We try to put a limit for the benefice of everyone